Cultivating a Healthy Workforce by Eradicating Bullying & Incivility
Strategies for Healthcare Professionals
As an organization...
Are you tired of spending time and energy dealing with the he said – she said, tattle telling shenanigans of your so-called, adult professionals?
Are you ready to finally put an end to bullying and incivility in your organization?
Then you’re in the right place!
Disruptive behaviors are not new to healthcare, as the “Nurses eat their young” adage has survived many generations. However, it’s not just nurses who behave badly; physicians, technicians, support staff, therapists, etc. are also showing up in disruptive ways.
And, when we ignore disruptive behaviors, bad things happen to employees and patients.
Studies show
- 48% of registered nurses admit to being bullied in the workplace during the previous 6 months, with 35% reporting that they had experienced it on a weekly basis, and 28% reporting that they had experienced it on a daily basis.
- 14.3% of surgery patients had higher complications with surgeons who had one to three reports of unprofessional behaviors compared with those surgeons who had no reports of disruptive behaviors.
- 94% of individuals have worked with a toxic person in the past five years; 51% of the targets stated they are likely to quit as a result.
We can no longer afford to ignore the negative impact disruptive behaviors have on the financial health of our organizations, the physical and emotional health of our employees, and ultimately the health of the patients we serve.
The Problem Is…
Healthcare professionals are often ill equipped to deal with the common problems of workplace bullying and incivility. Even when faced with potential harm to patients, fear of confronting a colleague, physician, or leader prevents many employees from speaking up. Using silence as a strategy coupled with failure to recognize disruptive behaviors as harmful, many incidents go unaddressed.
We need to do a better job equipping healthcare professionals with the skills and tools they need to cultivate a culture of professionalism and respect by addressing incidents of disruptive behaviors.
$6,000
for a 1-year licensing agreement
Bringing a HWI instructor onsite costs range from $10,000 - $15,000 for 1-day.
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Buy now and start feeling good about being a healthcare leader again.
Imagine...
Imagine a world where healthcare professionals were competent and worked well as a team; where they went out of their way to support each other; a world where everyone communicated in a respectful manner.
Imagine a world where nobody wanted to leave because they felt so supported by their co-workers.
With our help, you could be a leader in this world.
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Tell me if this sounds like your organization…
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Way too much precious time and energy is spent dealing with complaints against employees and “management” and you wish everyone would just do their work and “get along”.
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Employees are quick to tattle on each other and want their leaders to “fix it” instead of working things out on their own.
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You’re losing good employees because of “culture”.
However, you’re not exactly sure WHAT to do about it. Nothing you’ve tried has worked.
So, you all do what’s comfortable – you do nothing!
Well, that ends today!
This eProgram is designed to give healthcare professionals and their leaders the practical skills and tools they need to clearly recognize and confront disruptive behaviors that undermine a culture of safety and respect.
Objectives
- Heighten awareness of behaviors that undermine a culture of safety and respect in the workplace.
- Recognize the difference between bullying, incivility, and someone just having a bad day.
- Explore simple confronting techniques to stop disruptive behaviors in the moment.
- Identify three strategies to cultivate a nurturing, supportive, and professional work environment.
Meet Your Instructor
Renee Thompson, DNP, RN, FAAN, CSP | CEO & Founder of the Healthy Workforce Institute
With more than 30 years as a clinical nurse, nurse educator, and nurse executive, Dr. Renee Thompson is a leading authority on workplace bullying and creating professional work environments. Known internationally for her work to eradicate bullying and workplace incivility in healthcare, Renee is a sought-after keynote speaker, consultant, and professional development resource to healthcare organizations worldwide.
Renee is the CEO & Founder of The Healthy Workforce Institute. As the author of 4 books, Renee has been repeatedly published, interviewed, and awarded for her work to educate, connect, and inspire current and future nurses. Her blog is ranked annually as one of the top “must-read” blogs for nurses of all backgrounds.
Renee is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation, has received the Excellence in Nursing Award as an entrepreneur, and was the first ever recipient of the Outstanding Nursing Alumni award from her alma mater. In 2018, she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contributions to their global community.
Renee holds a Masters degree in Nursing Education and a Doctorate of Nursing Practice, both from the University of Pittsburgh.
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Why this matters...
I remember walking into work as a bedside nurse and looking at the assignment board. It wasn’t to see what patients I was caring for – it was to see who I was working with! There were some colleagues that immediately caused me to feel a surge of hydrochloric acid in my stomach because I knew it was going to be a rough shift.
However, I had no idea how to address their behaviors. And, neither did my boss.
Many years later, I became a front line manager in a department that had the worst reputation of any unit in the entire 700 bed hospital.
And again, I had no idea how to address their behaviors. And, neither did my executives.
Working in healthcare is hard enough without the people who work there making it harder.
We have important work to do! And that’s why I’ve devoted my life to finally putting an end to bullying and incivility in healthcare.
About the Program
This eProgram is designed to be delivered as a facilitated workshop. The 90-minute workshop is divided into two, 45-minute pre-recorded sessions and includes instructions for the facilitator, handouts, resources, and activities.
Facilitators are encouraged to play each pre-recorded video and then engage their audience in activities to help them apply what they learned in practice. Through meaningful assessments, quizzes, and discussion questions, the audience is then able to walk away from the sessions with clarity regarding bullying and incivility and how better to eradicate it as professionals.
Delivery Options...
Over the years working with healthcare organizations, we’ve learned a thing or two about how best to deliver this content.
Cultivating a Healthy Workforce Culture by Addressing Disruptive Behaviors was designed to be flexible and easily adaptable to any healthcare team, whether clinical or non-clinical.
Several delivery options are available to you to allow for flexibility with schedules and consider other educational offerings.
- Self-Study: You may ask employees to watch parts 1 and 2 on their own and then attend a debriefing session where you can then enhance their learning through facilitated conversations about the content.
- Group Education: You may invite employees to attend these educational sessions as a workshop and show each video, pause, ask the questions provided, and engage them in conversations about the content as a group.
- Hybrid: You may decide a hybrid version works well for you. Some organizations will ask their employees to watch just part 1 and then bring them together and engage them in conversations. Then ask them to watch part 2, etc.
- Annual Competency: Employees can be asked to watch these as a part of their annual competency or performance improvement plan.
- Orientation: You can also include this digital program in your orientation for new hires and new nurse residency programs.
- Leadership Development: You may decide to incorporate content into new or existing leadership development courses.
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Who can facilitate discussions with employees?
The instructions are easy to read and simple to follow. All that’s required is a willingness to read and follow them. Each section contains step by step instructions that go over everything you need to present that portion of the presentation to your team, including a video recording, copy of the slide deck, facilitator’s guide, group activities and additional resources to help you utilize the content for maximum impact.
Facilitators may include:
- A front-line manager or director
- A hospital-wide or unit-based educator
- An assistant manager or charge nurse
- Someone from Human Resources or Organizational Development
- Anyone who has an interest in this topic and has good communication skills
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What you receive in this digital program:
1. Getting clear on disruptive behaviors
- Bullying versus incivility
- Conflict
- Constructive Feedback
2. Recognizing disruptive behaviors in the work setting
- Normalizing disruptions
- Justifying behaviors
- Overt and covert examples
3. Strategies to eliminate
- Heighten awareness
- Setting behavioral expectations
- Skill Development
- Confronting
- Building a case through documentation
4. Strategies to create a professional work environment
- Choose attitude
- Be a role model
- Build relationships
- Make better decisions
- Be Kind
- Strengthen moral courage
Who is this eProgram for?
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Nurses
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Technicians
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Therapists
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Educators
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Physicians
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Support Staff
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Non-clinical Employees (EVS, Dietary, etc.)
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Human Resources Representatives
Imagine...
Image what you could do with your time and energy if you didn’t have to spend so much of it dealing disruptive behaviors.
You could spend time working on improving quality care to the people in your community.
You could spend time helping employees reach their highest potential.
You could finally be proud of the people in your organization.
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Stop accepting bullying and incivility as the norm and start tackling it head on with our proven strategies!
BUY NOW!
Buy now and start feeling good about being a healthcare leader again.
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To find out what other resources we have to cultivate a healthy workforce, visit us at:
HealthyWorkforceInstitute.com
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