Eradicating Bullying & Incivility
Essential Skills for Healthcare Leaders - Self Study
This online course is your essential first step in being able to recognize, address and eradicate the prevalent, disruptive behaviors that are undermining your workforce culture.
NOW ONLY $599
$399
Imagine…
… a world where employees were competent and worked well as a team.
…where they went out of their way to support each other.
…a world where employees always communicated in a respectful manner.
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Imagine a world where nobody wanted to leave because they felt so supported by their co-workers.
Imagine being a leader in this world.
Fairy tale? The reality is that the healthcare environment is getting more and more complex. Increasing demands, decreasing resources, burnout, bullying, and incivility have challenged healthcare leaders now more than ever before.
When organizations have a high rate of bullying, the economic health of the organization is at risk. Through nurse absenteeism and increased turnover, the estimated annual organizational cost for new nurse turnover is between $1.4 and $2.1 billion.
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We need to do a better job equipping front line leaders with the skills and tools they need to cultivate a professional, supportive, and healthy workforce by eliminating bullying and incivility!
Individuals pay the price of bullying with their physical, mental, and psychological health.
Patients pay the price of bullying and incivility with their safety, quality, and satisfaction.
Organizations pay the price of bullying and incivility with their profits.
Of the new nurses who quit their first job within the first 6 months, 60% quit because of the bad behavior of their co-workers.
The cost to replace an experienced nurse is $145,000.
Eradicating Bullying & Incivility
Essential Skills for Healthcare Leaders• • •
This program is an essential first step in recognizing, addressing, and eradicating the prevalent, disruptive behaviors that are undermining your workforce culture.
It was designed with the busy healthcare leader in mind. Each module is bite size, less than an hour and is designed to be consumed one module per week.
Recognize the characteristics of bullying and incivility and their detrimental impact.
Develop the skills needed to confront and eliminate disruptive behaviors.
Identify strategies to create a culture of civility and respect in the workplace.
Establish behavioral expectations and action steps to address future incidences.
Transform your department into a nurturing, supportive, and professional workplace.
Renee Thompson, DNP, RN, CSP | CEO & Founder of the Healthy Workforce Institute
With more than 29 years as a clinical nurse, nurse educator, and nurse executive, Dr. Renee Thompson is a leading authority on workplace bullying and creating professional work environments. Known internationally for her work to eradicate bullying and workplace incivility in healthcare, Renee is a sought-after keynote speaker, consultant, and professional development resource to healthcare organizations worldwide.
Renee is the CEO and Founder of The Healthy Workforce Institute. As the author of 4 books, Renee has been repeatedly published, interviewed, and awarded for her work to educate, connect, and inspire current and future nurses. Her blog is ranked annually as one of the top “must-read” blogs for nurses of all backgrounds.
Renee is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation, has received the Excellence in Nursing Award as an entrepreneur, and was the first ever recipient of the Outstanding Nursing Alumni award from her alma mater. In 2018, she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contributions to their global community.
Renee holds a Masters degree in Nursing Education and a Doctorate of Nursing Practice, both from the University of Pittsburgh.
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Why this matters...
We know what it’s like spending too much time and energy dealing with unprofessional conduct. As a front line leader, you have more important work to do.
At HWI, we’re on a mission to create a world where disruptive behaviors are immediately rejected and kindness, respect, and professionalism become the new norm. Based on strong evidence and 10 years worth of research, we equip leaders and their teams with the practical skills and tools they need to cultivate and sustain a professional and respectful workforce culture.
Module 1: Getting Clear on Bullying Behavior
In this module, you will discover:
Module 2: Recognizing Disruptive Behaviors
In this module, you will discover:
Module 3: Setting Behavioral Expectations
In this module, you will discover how you can:
Module 4: Confronting Disruptive Behaviors
In this module, you will discover how you can:
Module 5: Holding Employees Accountable
In this module, you will discover how to be successful in:
Be equipped with the tools to quickly identify disruptive behaviors that undermine a culture of safety
Possess an arsenal of well tested strategies they can implement on a consistent basis to maintain a healthy workplace
Own the confidence to immediately address issues before they get out of hand
Uncover tried and true approaches to hold staff accountable for their professional behavior
Receive 5 Contact hours upon graduation
We are here to help.
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Contact Bobbie at:
Bobbie@HealthyWorkforceInstitute.com
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Congratulations!
Orientation: Welcome Message
EBI Success Tips
EBI Success Tips: Transcript
Shareable Resources
Additional Resources
Leader Discovery Survey
Pre-Assessment
Eradicate Bullying & Incivility: Guide Book
Well done!
Module 1: Welcome Message
Lesson 1: Understanding the Bullying Basics
Lesson 2: Why is Bullying so Prevalent in Healthcare?
Lesson 3: Why Does Bullying Continue?
Lesson 4: Defining Bullying
Additional Resources
Congratulations!
Module 2: Welcome Message
Lesson 1: Overt and Covert Behaviors
Lesson 2: Characteristics of Bullying Behaviors
Lesson 3: Common Themes Seen in Healthcare
Lesson 4: Understanding the Impact
Additional Resources
Awesome!
Module 3: Welcome Message
Lesson 1: Preparing to Set Expectations
Download Slides - Lesson 1: Preparing to Set Expectations
Lesson 2: Creating Department Norms
Download Slides - Lesson 2: Creating Department Norms
Lesson 3: Communicating Norms
Download Transcript - Lesson 3: Communicating Norms
Additional Resources
Congratulations!
Module 4: Welcome Message
Lesson 1: Name It
Lesson 2: Speak It
Lesson 3: Script It
Lesson 4: Confronting Outcomes
Additional Resources
You’re almost at the finish line!
Module 5: Welcome Message
Lesson 1: Building Relationships with Human Resources
Lesson 2: Identify a Process for Disruptive Incidents
Lesson 3: Building a Case through Documentation
You Did It!
Graduation: Message
Course Evaluation
Post-Assessment
Contact Hours