Eradicating Bullying & Incivility
Essential Skills for Healthcare Leaders - Self Study
Are you ready to eradicate bullying and incivility in your department?
Take your first step to a healthy workforce culture.
This online course is your essential first step in being able to recognize, address and eradicate the prevalent, disruptive behaviors that are undermining your workforce culture.
NOW ONLY $599
$299
Imagine…
… a world where employees were competent 
and worked well as a team.
…where they went out of their way to support each other.
…a world where employees always communicated in a respectful manner.
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Imagine a world where nobody wanted to leave because they felt so supported by their co-workers.
Imagine being a leader in this world.
Fairy tale? The reality is that the healthcare environment is getting more and more complex. Increasing demands, decreasing resources, burnout, bullying, and incivility have challenged healthcare leaders now more than ever before.
When organizations have a high rate of bullying, the economic health of the organization is at risk. Through nurse absenteeism and increased turnover, the estimated annual organizational cost for new nurse turnover is between $1.4 and $2.1 billion.
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We need to do a better job equipping front line leaders with the skills and tools they need to cultivate a professional, supportive, and healthy workforce by eliminating bullying and incivility!
BUY NOW!
Buy now and start feeling good about being a healthcare leader again.
Studies show...
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Individuals pay the price of bullying with their physical, mental, and psychological health.
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Patients pay the price of bullying and incivility with their safety, quality, and satisfaction.
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Organizations pay the price of bullying and incivility with their profits.
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Of the new nurses who quit their first job within the first 6 months, 60% quit because of the bad behavior of their co-workers.
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The cost to replace an experienced nurse is $145,000.
Introducing...the HWI Solution
Eradicating Bullying & Incivility
Essential Skills for Healthcare Leaders• • •
This program is an essential first step in recognizing, addressing, and eradicating the prevalent, disruptive behaviors that are undermining your workforce culture.
It was designed with the busy healthcare leader in mind. Each module is bite size, less than an hour and is designed to be consumed one module per week.
Through this program you will...
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Recognize the characteristics of bullying and incivility and their detrimental impact.
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Develop the skills needed to confront and eliminate disruptive behaviors.
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Identify strategies to create a culture of civility and respect in the workplace.
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Establish behavioral expectations and action steps to address future incidences.
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Transform your department into a nurturing, supportive, and professional workplace.
On average, participants in the program achieved a 72-point increase in overall score (p<0.0001)! And, 94% said the course either met or exceeded their expectations.
Testimonials
Terry Hayes, MSN, RN, CPNP
"She's a good nurse, but.... " We have all said it at some point in our career. Renee quickly shows us how detrimental that statement is to developing a culture of kindness, integrity and respect. Concise doses of wisdom and practical tools to help to eradicate bullying and incivility is just what this course delivers! I highly recommend."
Laurel Pilkington, DNP, RN-BC, CPEN, CCRN-K
“The Eradicating Bullying and Incivility course was so helpful because I learned new language and techniques to stop bullying and incivility in real time. I also now value the importance of documentation.”
Michelle Santello-Hunt, MSN, RN, CNOR
"The Eradicating Bullying & Incivility course is a wonderful opportunity whether you are a new or experienced nurse leader. Renee breaks the information, tools and resources down into bite sized morsels that are easily applicable into daily practice."
Melissa Benesh
“As a nurse manager, I found [ ] the Eradicating Bullying and Incivility course to be extremely helpful in recognizing and addressing disruptive behaviors on my unit. Renee offers great scripting and "real life" examples on how to confront staff members and hold them accountable. Excellent course, I highly recommend!”
Gina Smock, MBA, BSN, RN, NEA-BC
As a very experienced nurse leader, I thought I was good at addressing incivility in my department. This course taught me skills that I can now teach my managers and supervisors to use that will ultimately help our department become even better. There always seems to be that handful of individuals who take up the majority of your time as a leader and this course will not only teach you how to address the issues but will give you the skills to gain time in your day to focus on your high achievers and your patients. You will love this course!"
Amy Bucciarelli, BSN, RN, OCN
“The EBI course provided a framework for how to talk to employees as well as counseling that was so very helpful. By taking this course it gave metheability to assist staff in creating credo’s for each of my units. So very helpful for new hires coming into our unit!”
Trenton Vaughan, BSN, RN, NE-BC
“The Eradicating Bullying & Incivility course provides solutions to the real world problems we face when leading teams of healthcare professionals. Understanding the differences in incivility, a bad day, and true bully behavior allows us as leaders to better utilize tools and resources to address issues head on and help keep our teams on the path to excellence.”
Daisy Portier BSN, CCRN, C-NPT
"This a great course for anyone who manages or supervises people. It really helps you to get your arms around disruptive behavior and how to deal with it, even if it is uncomfortable. The Jedi Mind trick is gold:)"
Cherri Radford RN, MSN, CNOR, NEA-BC
"This course provides great insight into recognizing different behaviors such as incivility, bullying, overt and covert behaviors and simply having a bad day. The tools and scripts provided make it possible to hold team members accountable."
Kayla Cehand MSN, RN, CPN, CPST
"As a newer formal leader I started this course feeling lost and hopeless in regard to dealing with bullying and incivility. The Eradicating Bullying & Incivility course has been a huge asset in my current practice as a leader."
Meet Your Instructor
Renee Thompson, DNP, RN, CSP | CEO & Founder of the Healthy Workforce Institute
With more than 29 years as a clinical nurse
, nurse educator, and nurse executive, Dr. Renee Thompson is a leading authority on workplace bullying and creating professional work environments. Known internationally for her work to eradicate bullying and workplace incivility in healthcare, Renee is a sought-after keynote speaker, consultant, and professional development resource to healthcare organizations worldwide.
Renee is the CEO and Founder of The Healthy Workforce Institute. As the author of 4 books, Renee has been repeatedly published, interviewed, and awarded for her work to educate, connect, and inspire current and future nurses. Her blog is ranked annually as one of the top “must-read” blogs for nurses of all backgrounds.
Renee is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation, has received the Excellence in Nursing Award as an entrepreneur, and was the first ever recipient of the Outstanding Nursing Alumni award from her alma mater. In 2018, she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contributions to their global community.
Renee holds a Masters degree in Nursing Education and a Doctorate of Nursing Practice, both from the University of Pittsburgh.
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Why this matters...
We know what it’s like spending too much time and energy dealing with unprofessional conduct. As a front line leader, you have more important work to do.
At HWI, we’re on a mission to create a world where disruptive behaviors are immediately rejected and kindness, respect, and professionalism become the new norm. Based on strong evidence and 10 years worth of research, we equip leaders and their teams with the practical skills and tools they need to cultivate and sustain a professional and respectful workforce culture.
In each module...
Module 1: Getting Clear on Bullying Behavior
In this module, you will discover:
- Why we are so burned out
- How to understand the bully basics
- Why bullying is so prevalent in healthcare
- Why bullying continues
- Defining bullying versus everything else
Module 2: Recognizing Disruptive Behaviors
In this module, you will discover:
- Overt and covert behaviors
- Characteristics of bullying behaviors
- Common themes seen in healthcare
- What's the impact?
Module 3: Setting Behavioral Expectations
In this module, you will discover how you can:
- Prepare to set expectations
- Create department norms
- Communicate consequences
Module 4: Confronting Disruptive Behaviors
In this module, you will discover how you can:
- Name It
- Speak It
- Script It
Module 5: Holding Employees Accountable
In this module, you will discover how to be successful in:
- Building relationships with human resources
- Identifying a process for disruptive incidents
- Building a case through documentation
By the end of this course, you will…
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Be equipped with the tools to quickly identify disruptive behaviors that undermine a culture of safety
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Possess an arsenal of well tested strategies they can implement on a consistent basis to maintain a healthy workplace
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Own the confidence to immediately address issues before they get out of hand
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Uncover tried and true approaches to hold staff accountable for their professional behavior
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Receive 5 Contact hours upon graduation
Additional Questions?
We are here to help.
• • •
Contact Bobbie at:
Bobbie@HealthyWorkforceInstitute.com
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BUY NOW!
Buy now and start feeling good about being a healthcare leader again.
Course curriculum
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1
Orientation
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Congratulations!
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Orientation: Welcome Message
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EBI Success Tips
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EBI Success Tips: Transcript
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Shareable Resources
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Additional Resources
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Leader Discovery Survey
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Pre-Assessment
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Eradicate Bullying & Incivility: Guide Book
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2
Module 1: Getting Clear on Bullying Basics
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Well done!
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Module 1: Welcome Message
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Lesson 1: Understanding the Bullying Basics
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Lesson 2: Why is Bullying so Prevalent in Healthcare?
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Lesson 3: Why Does Bullying Continue?
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Lesson 4: Defining Bullying
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Additional Resources
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3
Module 2: Recognizing Disruptive Behaviors
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Congratulations!
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Module 2: Welcome Message
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Lesson 1: Overt and Covert Behaviors
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Lesson 2: Characteristics of Bullying Behaviors
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Lesson 3: Common Themes Seen in Healthcare
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Lesson 4: Understanding the Impact
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Additional Resources
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4
Module 3: Setting Behavioral Expectations
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Awesome!
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Module 3: Welcome Message
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Lesson 1: Preparing to Set Expectations
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Download Slides - Lesson 1: Preparing to Set Expectations
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Lesson 2: Creating Department Norms
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Download Slides - Lesson 2: Creating Department Norms
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Lesson 3: Communicating Norms
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Download Transcript - Lesson 3: Communicating Norms
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Additional Resources
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5
Module 4: Confronting Bullying and Incivility
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Congratulations!
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Module 4: Welcome Message
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Lesson 1: Name It
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Lesson 2: Speak It
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Lesson 3: Script It
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Lesson 4: Confronting Outcomes
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Additional Resources
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6
Module 5: Holding Employees Accountable
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You’re almost at the finish line!
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Module 5: Welcome Message
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Lesson 1: Building Relationships with Human Resources
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Lesson 2: Identify a Process for Disruptive Incidents
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Lesson 3: Building a Case through Documentation
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7
Graduation
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You Did It!
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Graduation: Message
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Course Evaluation
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Post-Assessment
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Contact Hours
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