Resolving Inter-professional Conflict for a Healthier Work Culture
Strategies for Healthcare Professionals
Are you ready to finally step away from destructive conflict and embrace healthy conflict?
During this interactive facilitated eProgram, your team will learn how to put a seat belt around their lizard brain in order to respond vs. react during conflict. They will practice skills to de-escalate tense conversations that lead to a win-win solutions and stronger relationships as a result of addressing vs. avoiding conflict.
Resolving interpersonal conflict is an essential skill all healthcare professionals need to develop. Patient’s lives depend on the ability to quickly identify and resolve destructive conflict that negatively impacts the delivery of care and to engage in healthy conflict that creates innovation and improves quality care.
Resolving conflict is possible when healthcare professionals and their leaders are giving the skills and practical tools they need.
for a 1-year licensing agreement
You’re spending way too much of your precious time dealing with inter-professional conflict and just wish your employees would “get along”.
Your employees tattle on each other and want YOU to “fix it” instead of working things out on their own.
You wish they could resolve their own conflict issues instead of running to you at the drop of a hat.
However, you're not exactly comfortable dealing with conflict yourself.
So, you do what's comfortable - you avoid it!
Well unresolved conflict ends today!
This eProgram is designed to provide all healthcare professionals with a foundational understanding of conflict, how it shows up in healthcare, and what we can do to resolve it in a way that strengthens the team – not destroys it.
Although clinically focused, this digital education program is also applicable for non-clinical employees such as housekeeping, dietary, registration, or even in an organization that supports healthcare but doesn’t provide care. After all, the way the entire healthcare team resolves conflict ultimately impacts the patients you serve!
In this eProgram, you and your team will:
Bonnie Artman Fox, MS, LMFT
Bonnie Artman Fox started her career as a Registered Nurse where she often found herself at the bedside talking with her patients about the impact of their medical condition on their emotional health. She obtained her master’s degree in psychiatric nursing and as she saw more change happen in people’s lives when the family was involved, she became a Licensed Family Therapist.
For several years Bonnie ran her own private practice helping families get along and reconcile relationships.
Her focus now is helping individuals and teams get along by developing the interpersonal skills that build team cohesiveness ...including talking about the MokitaTM (no, it’s not a drink) rather “the elephant in the room”.
And in this eProgram, she’s here to share how you can do the same!
Bonnie joined the Healthy Workforce Institute in 2018 as a content expert in conflict resolution, emotional intelligence, and team building. She is a best-selling author, Accredited Leadership Coach and current co-president of the Pittsburgh Chapter of the National Speakers Association.
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Why this matters to me...
In her 30+ years working in behavioral health, Bonnie quickly identified that at the root of many disagreements and broken relationships was unresolved conflict. So, she decided to focus her time and energy on helping healthcare professionals resolve conflict in a way that brings the team together, improves their relationships, and actually, creates opportunity to strengthen the team.
This eProgram is designed to be delivered as a facilitated workshop. The 90-minute workshop is divided into two, 45-minute pre-recorded sessions and includes instructions for the facilitator, handouts, resources, and activities.
Facilitators are encouraged to play each pre-recorded video and then engage their audience in activities to help them apply what they learned in practice. Through meaningful assessments, quizzes, and discussion questions, the audience are then able to walk away from the sessions with clarity regarding conflict and how better to resolve it as professionals.
Over the years working with leaders just like you, we’ve learned a thing or two about how best to deliver this content.
Resolving Inter-professional Conflict for a Healthier Work Culture was designed to be flexible and easily adaptable to any healthcare team, whether clinical or non-clinical. Several delivery options are available to you to allow for flexibility with schedules and consider other educational offerings.
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Who can facilitate discussions with employees?
The instructions are easy to read and simple to follow. All that’s required is a willingness to read and follow them. Each section contains step by step instructions that go over everything you need to present that portion of the presentation to your team, including a video recording, copy of the slide deck, facilitator’s guide, group activities and additional resources to help you utilize the content for maximum impact.
Facilitators may include:
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What you receive in this digital program:
2. Part 1 – Conflict Styles and Emotional Response
3. Part 2 – Strategies to Resolve Conflict
We are here to help.
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Contact Bobbie at:
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Clinical and Non-clinical Employees
Image what you could do with your time if you didn’t have to spend so much of it on being the referee between ADULT PROFESSIONALS!
You could spend your time working on improving quality care.
You could spend your time getting your work done within a “normal” timeframe.
You could finally be proud of your team.
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Welcome to Resolving Inter-professional Conflict for a Healthier Work Culture
Part 1 Facilitator Guide
Download Part 1 Facilitator Guide
Watch Part 1 Recording
Download Part 1 Slides
Download Part 1 Resource: Shift - From Reacting to Responding
Part 2 Facilitator Guide
Download Part 2 Facilitator Guide
Watch Part 2 Recording
Download Part 2 Slides
Download Part 2 Resource: Remember This! Notice What's Working
Download Part 2 Resource: Get the Facts - Clear up Misunderstandings and Minimize Conflict
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