eLearning Webinar: The Who, What, When, and How of Confronting Disruptive Behaviors
Cultivate a Professional and Respectful Work Culture
Facing Disruption Head-On in Healthcare Settings
It's no secret that disruptive behaviors in healthcare can significantly hinder team collaboration, patient care, and overall workplace morale. Whether it's dealing with rudeness, arguing, or exclusion among team members, as a frontline leader, you often find yourself at a crossroads: How do you address these behaviors firmly and constructively without escalating the situation or harming professional relationships?
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The Solution: Master the Art of Confrontation with Kindness and Clarity
In this webinar you will learn:
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The Principles of Radical Candor: Discover how to personally care yet directly challenge, creating a culture where truth and kindness coexist.
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Who to Confront and When: Gain insights on addressing not just your team members but also interprofessional team members, peers, patients, and their families — and determine the right timing for these crucial conversations.
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Effective Confrontation Techniques: Learn how to use visual and verbal cues, name the behavior, and confidently tell someone to stop, all while maintaining professionalism.
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Building a Healthy Workforce: Understand the significant role confronting disruptive behavior plays in cultivating a positive and healthy work environment.
Taught by our Expert Faculty Member
Renee Thompson, DNP, RN, FAAN, CSP
CEO & Founder
Dr. Renee Thompson, a renowned speaker, author, consultant, and expert in fostering healthy workplaces by combatting bullying and incivility, leverages more than 30 years of experience as a clinical nurse, educator, quality manager, and executive. As the CEO and Founder of the Healthy Workforce Institute, she's dedicated to partnering with healthcare leaders to nurture healthy workforces. Dr. Thompson's impactful work has earned her accolades, including a Nursing Excellence award, recognition as a certified speaking professional, and LinkedIn's Top Ten Voices in Healthcare. She holds a Doctorate of Nursing Practice and a Masters in Nursing Education from the University of Pittsburgh.
Hear from Webinar Participants
“This content is allowing healthcare to bring back the caritive nature of nursing. Dr. Thompson and her team are most impactful because they not only give content that is absolutely relevant, but they provide staff and leaders with tools to arm themselves against incivility and other tough topics.”