eLearning Webinar: How to Navigate Difficult Conversations with Difficult Employees
Strategies for Healthcare Leaders
The Challenge of Difficult Conversations
In the high-pressure environment of healthcare, as a frontline leader, you frequently face the daunting task of navigating conversations with difficult employees. These interactions can significantly impact team morale, patient care, and the overall work culture. The challenge lies not only in addressing the immediate issue but doing so in a way that fosters trust and cultivates stronger relationships with your team.
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The Solution: Equip Yourself with Proven Strategies to Address These Difficult Interactions
In this webinar you will learn:
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How to Navigate Difficult Conversations with Precision: Discover the crucial steps of preparation, practice, and execution to approach challenging conversations with confidence.
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Strategies to Sidestep Feedback Fails: Uncover strategies to avoid the common traps that can sabotage constructive feedback, including how to handle defensiveness and distractions.
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How to Cultivate a Culture of Growth: Learn to harness the power of continuous feedback as a cornerstone for promoting ongoing improvement and a healthy work environment.
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Skills to Assess the Ripple Effects: Understand how addressing or failing to address disruptive behavior can significantly impact team cohesion, patient outcomes, and the health of your workplace culture.
Taught by our Expert Faculty Members
Renee Thompson, DNP, RN, FAAN, CSP
CEO & Founder
Dr. Renee Thompson, a renowned speaker, author, consultant, and expert in fostering healthy workplaces by combatting bullying and incivility, leverages more than 30 years of experience as a clinical nurse, educator, quality manager, and executive. As the CEO and Founder of the Healthy Workforce Institute, she's dedicated to partnering with healthcare leaders to nurture healthy workforces. Dr. Thompson's impactful work has earned her accolades, including a Nursing Excellence award, recognition as a certified speaking professional, and LinkedIn's Top Ten Voices in Healthcare. She holds a Doctorate of Nursing Practice and a Masters in Nursing Education from the University of Pittsburgh.
Diane Salter, MSN, RN, NE-BC
Bullying & Incivility Content Expert
Diane Salter, with her Master's in Nursing Administration and a prominent voice against nurse bullying, brings her expertise to the Healthy Workforce Academy as an instructor and content expert. Her work, particularly on addressing lateral and vertical violence through education and cognitive rehearsal, positions her as a pivotal figure in promoting workplace civility. Diane's leadership in ANA's #EndNurseAbuse initiative and her role as a consultant for educational programs on bullying reduction in healthcare settings enrich her training sessions, offering invaluable insights and strategies to foster a healthier, more respectful professional environment.
Hear from Webinar Participants
“The speakers were dynamic and knew the information and topic well. What I liked most was that not only information about bullying in nursing was shared, the way to talk to employees about this difficult topic was perhaps the most valuable tool.”