Master Complex Situations in Healthcare Settings

Dealing with issues like shouting, swearing, or conflicts among employees are quite common for leaders on a daily basis. Yet, how do you handle situations where there are conflicting narratives (he said – she said), or address an employee who sought an assistant manager role but was passed over for a colleague and is now expressing resentment? Managing disruptive behaviors in a unionized environment or handling individuals who become emotional when receiving feedback poses its own set of challenges.

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The Solution: Equip Yourself to Handle Complex Situations with Clarity and Confidence

In this webinar, you will learn:

  • Conflict Resolution Techniques: Learn strategies for addressing conflicting narratives and ensuring fair and just outcomes in he-said, she-said situations.

  • Navigating Unionized Environments: Understand the unique challenges of managing disruptive behaviors in unionized settings and how to effectively address them.

  • Handling Resentment and Emotions: Learn how to manage employees who are emotionally charged after being passed over for roles or who display passive-aggressive behaviors.

  • Breaking Down Cliques: Develop skills to identify and dismantle cliques, fostering a more inclusive and cooperative team environment.

  • Building a Resilient Workforce: Discover how addressing these nuanced situations can significantly improve team morale and workplace culture.

Taught by our Expert Faculty Member

Renee Thompson, DNP, RN, FAAN, CSP

CEO & Founder

Dr. Renee Thompson, a renowned speaker, author, consultant, and expert in fostering healthy workplaces by combatting bullying and incivility, leverages more than 30 years of experience as a clinical nurse, educator, quality manager, and executive. As the CEO and Founder of the Healthy Workforce Institute, she's dedicated to partnering with healthcare leaders to nurture healthy workforces. Dr. Thompson's impactful work has earned her accolades, including a Nursing Excellence award, recognition as a certified speaking professional, and LinkedIn's Top Ten Voices in Healthcare. She holds a Doctorate of Nursing Practice and a Masters in Nursing Education from the University of Pittsburgh.

Hear from Webinar Participants

“This was a much-needed topic for me. It is difficult dealing with the he said/she said situations and this webinar gave me some great tools to navigate these conversations.” 

- Shelley Stone, Senior Manager, UK King's Daughters

FAQs

  • How long is this eLearning Webinar?

    60 minutes

  • How long do I have access?

    1 year