Experiencing abuse from patients and their family members?

If so, this eLearning Webinar is exactly what you need!

Healthcare team members are experiencing greater physical and verbal abuse from patients and their family members. Sick patients are not always respectful, and neither are their family members. Some feel justified to be abusive. Others may see this as their only way to getting better care.

Whatever the reasons, we need to do something about it because our healthcare professionals are on the receiving end of this abuse. A study conducted by Press Ganey revealed that every hour, two nurses are on the receiving end of some form of violence.

Therefore, leaders have an ethical responsibility to act so that they can protect their employees from abusive patients.

To help leaders implement strategies to reduce abuse, Dr. Renee Thompson, and Dr. Mitch Kusy share evidence-based strategies that work. 

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You will learn…

  • How to reduce abuse by intervening earlier.

  • Simple tactics to warn others of potential abuse.

  • Strategies to make reporting easier.

Who is this for?

  • Healthcare Executives

  • Senior Leadership

  • HR Representatives

  • Frontline Managers

  • Assistant Managers

  • Supervisors

  • Educators

Presenters

Renee Thompson, DNP, RN, FAAN, CSP

Dr. Renee Thompson is the CEO & Founder of the Healthy Workforce Institute and works with healthcare organizations to cultivate a professional workforce by addressing bullying, and incivility.   Renee has authored several books and is one of only 30 nurses in the world who have achieved the prestigious certified speaking professional designation. In 2018 she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contribution to their global online healthcare community and in 2022 and 2023 was identified as one of the top 5 Nurse Influencers on LinkedIn.

Also in 2022, Renee was inducted as a Fellow of the American Academy of Nursing for her work to eradicate disruptive behaviors in healthcare.

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Dr. Mitch Kusy

As an organizational psychologist, Dr. Mitch Kusy brings 25 years of consulting and research on how toxic behaviors and work cultures erode personal well-being, team performance, and patient outcomes. His systems approach to addressing toxic work systems has become a benchmark worldwide for improving patient safety and satisfaction, as well as healthcare team productivity. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally helping create healthcare cultures of “everyday civility” with demonstrated improvement in team and financial performance.

Dr. Kusy is the author of six business books and hundreds of professional articles. He is a professor in the PhD program in Leadership and Change at Antioch University. In 1998, he received the Minnesota Organization Development Practitioner of the Year Award and was a 2005 Fulbright Scholar in Organization Development. 

FAQs

  • How long is this eLearning Webinar?

    60 minutes

  • How long do I have access?

    1 year

Do you want to learn the strategies to reduce abuse from patients and their families?

It's easy! Just follow these 3 steps:

  • Step 1

    Buy this eLearning Webinar.

  • Step 2

    Learn valuable strategies to reduce patient and family abuse.

  • Step 3

    Create a safer environment for your employees.

Additional Questions?

             

We are here to help.

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Contact Bobbie Fratangelo, Course Coordinator, at: 

[email protected].

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